How does fleet claim triage work?
Reviewed October 2026 · General guidance; your policy wording and insurer decide your claim.
Fleet triage looks at all your incidents together and decides which to claim and which to pay directly, so the fleet’s total cost is lowest.
No-Claim Bonus is lost once per vehicle, however many claims you make on it. So if one incident on a vehicle is already worth claiming, a smaller incident on the same vehicle can be claimed too at no extra NCB cost. Triage finds these combinations automatically.
You can import incidents from a CSV, export the plan, and save the claims as records.